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These veteran disaster relief/rescue warriors took time from their relief efforts to explain what they do and put a spotlight on the bureaucracy that blocks their emergency assistance at the expense of the residents.
The importance of listening can’t possibly be overstated. Listen, ask questions until you understand, and by doing that you also help the other person clarify the situation.
Better solutions are grounded in core values. Jordan Peterson says: “Serve your Society at all these different levels. Strive upward. What’s up? Okay here’s the definition of up: A better solution unites more situations and people across broader spans of time.”
Peterson covers alot of ground in a relatively short time here. He discusses at a high level the psychology behind listening to family and asking a ton of questions to properly identify a problem. Dealing with deep issues like PTSD or childhood abuse by breaking down the steps past point of failure allows immediate progress in good habits and results.